At Vestas, we take care of your investment around the clock.
We are just as focused on servicing and maintaining your wind turbines as we are on helping you choose the right turbine from the start. We believe service is vital to a successful partnership. It’s why we provide a dedicated point of contact through our customer services team for all our customers, keeping you up-to-date on a daily basis. It’s part of our commitment to ensuring you get the best return on your investment in wind power.
You’ll also benefit from our comprehensive operation and maintenance service. We have fully-equipped service centres at all our wind farms. These are staffed by dedicated teams of engineers and include in-depth inventories of standard parts and components. An integral part of our global service network, they enable us to offer a professional, on-site maintenance service 24 hours a day, seven days a week, covering everything from simple cleaning and planned maintenance programmes, to spare parts and emergency call-outs.
It’s a commitment to customer service that enables us to achieve an impressively high uptime for our turbines.
We believe it’s vital that, as a Vestas customer or investor, you have confidence in us, in our reputation and in our credibility, so we’ve established a customer loyalty process, including an annual customer survey, to help us stay in tune with your needs and priorities – and to help you stay in touch with us.